Workplace injuries can happen, even in the safest environments. When they do, having a clear and consistent process helps ensure employees receive prompt care and feel supported every step of the way. Below is an overview of the key steps to follow when a workplace injury occurs.
Step 1: Report the Injury Immediately
If an employee experiences a workplace injury, they should report it to their supervisor or Human Resources as soon as possible. Prompt reporting helps ensure timely medical care and accurate documentation.
Step 2: Review Medical Provider Options
After the injury is reported, the employee should be directed to review the posted panel list of approved medical providers.
- If medical treatment is needed, the employee should select a provider or urgent care facility from the panel list.
- In the event of a serious injury, the employee should go directly to the emergency room.
At this time, the employee should also be provided with the Script card so any pharmacy needs stay within the approved network. The Employee Rights and Duties Form should be reviewed and signed at the time of injury or shortly thereafter.
Step 3: Submit the Claim
Supervisors or Human Resources should submit the Workers’ Compensation claim to DVWCT as soon as possible using the Origami portal. Timely submission is critical to avoid delays in care or benefits.
It is also important to review the incident with the employee to gather clear details about how the injury occurred. Be sure to document all affected body parts, even if they seem minor at first. If there were witnesses, collecting statements can provide helpful context and clarity.
Step 4: Consider Modified Duty Options
When appropriate, consider temporary accommodations or modified duties so the employee can continue working safely while recovering. This supports both the employee’s well-being and continuity in the workplace.
Step 5: Maintain Open and Supportive Communication
Ongoing communication is essential throughout the process. Employees should feel reassured that reporting an injury and filing a Workers’ Compensation claim is a responsible step and will not result in negative consequences. A supportive approach helps build trust and reinforces a culture of safety. 🤝
Thank you for your attention to these steps and for helping maintain a safe, responsive, and supportive workplace for everyone.